Performance
Cross Keys Homes continue to maintain high standards of service.
We have already achieved:
£108 million improvement programme (accelerated to be completed a year-and-a-half ahead of schedule - by the end of 2008 instead of 2010)
£4.9 million for environmental improvement under four neighbourhood plans
Set up a dedicated anti-social behaviour unit and introduced innovative security
crime and prevention measures
Improvements to sheltered housing schemes
Long term rent stability
Provided tenants with an affordable home contents' insurance scheme
Direct involvement with tenants - six residents on the board, resident liaison group, area panels, as well as a diversity, sheltered and repairs sub groups
Protection of key rights - for example the right-to-buy
Improvements and investments to Lifeline community alarm service
Gas and electricity discounts through Cross Keys Homes' Energy Services Scheme
Continuous improvement and staff development
Improved technology systems
Improved repairs service - freephone number, improved response times and flexible appointments
Involvement and sponsorship of local community groups and events - ensuring engagement with all sections of the community
Sponsorship of Peterborough Phantoms providing discounted entry for families and free ice hockey lessons for youngsters
Diverse communities conference
Awarded the Charter Mark for delivering excellence in customer service
Development of our first homes in partnership with Circle Anglia
Launch of Money Matters' campaign dealing with financial exclusion issues
Signed up to the Government’s Respect Standard for Housing Management
Shortlisted in the category of race and diversity for the National Housing Federation’s in business for neighbourhoods award 2007
Winner of the Personnel Today Employer Branding of the Year 2007
Awarded Investor in People (IiP) accreditation
Winner of the 2008 Chartered Institute of Housing - UK Housing awards in the category of 'empowering and involving communities'
Winner of the 2008 Peterborough Evening Telegraph's 'contribution to the community' award
Youth strategy - targeting areas of deprivation and looking at education and employment opportunities
Sustainable communities strategy to tackle deprivation across the city, raise education, employment opportunities through social enterprise and help existing tenants to become socially mobile
Developed and published a manifesto which is public document setting out our environmental aims and goals
