Performance indicators:
Period ended May 2010

Gross rent arrears As at week eight, gross arrears were 3.68% of the annual rent debit, up by 0.10% from April and is 0.68% adverse to target.

% of vacant dwellings (All managed stock) The number of all managed stock vacant as at May 31 was 37 units. This equates to 0.39% of stock and is 0.91% favourable to target.

Re-let time (All managed stock) The average re-let time for all managed stock for the month of May was 20.3 days which is 5.8 days favourable to target. With regards to the general needs properties there were three properties falling into the 5-9 week period. One sheltered property fell into the 10-19 week category as the property had been held back as part of the redevelopment at Roman and Saxon Court.
 

SAP rating The SAP rating as at the end of May is 74 which is 2.9 favourable to target.

% of homes failing to meet Decent Homes Standard As at May 31, Cross Keys Homes achieved 0% of stock failing the decent homes standard. The percentage of decent properties are 93.03% decent and 6.97% potentially non-decent. The results will continue to be monitored monthly throughout the year to maintain the 0% levels beyond this date.

Satisfaction

Satisfaction with the way Cross Keys deals with repairs and maintenance Annual survey results show that 88% of Cross Keys Homes' tenants were very satisfied or fairly satisfied with the way in which we dealt with repairs, maintaining the 2008-09 performance.

Satisfaction with the services provided by Cross Keys Homes Survey results show that 90.7% of Cross Keys Homes' general needs tenants were very satisfied or satisfied with the services provided by Cross Keys Homes and 93.8% of sheltered tenants were satisfied for 2009-10.

Tenants’ satisfaction that their views are being taken into account The latest survey shows that 69.3% of general needs Cross Keys Homes' tenants were very satisfied or fairly satisfied that their views were being taken into account by Cross Keys Homes with sheltered tenant satisfaction reaching 75.5%.

% SO satisfaction with overall service Eight surveys were received during May and all eight tenants were satisfied or very satisfied with the overall shared ownership service provided by Cross Keys Homes.

% of SO purchases satisfied with sales process Eight surveys were received during May and all eight tenants were satisfied or very satisfied with the shared ownership sales process provided by Cross Keys Homes.