Performance indicators:
Period ended March 31, 2009

Gross rent arrears As at week 52, gross arrears were 4.52% of the annual rent debit, which is a favourable decrease of 0.63% on the February performance, 1.32% adverse to target.

% of vacant dwellings (All managed stock) The number of all managed stock vacant as at 31 March was 61. This equates to 0.65% of stock which is 0.55% favourable to target.

Re-let time (All managed stock) The average re-let time for all managed stock for the month of March was 30 days, a favourable decrease of 5 days against February and producing YTD performance which is 10 days adverse to target. Monthly performance for this PI continues to fluctuate as a result of volatility in the Supported Housing re-let time, which had reached its lowest point of 24 days this financial year in December having been as high as 89 days in June.
Less than 1 week      2
1 to 2 weeks             7
3 to 4 weeks             57
5 to 9 weeks             7
10 to 19 weeks         2

SAP rating The SAP rating as at the end of March is 73 which is one favourable to target.

% of homes failing to meet Decent Homes Standard As at 31 March, 7.3% of stock were failing the decent homes standard with 86.9% decent and 5.8% potentially non-decent, an improvement of 0.1% from February.

Satisfaction

Satisfaction with the way CKH deals with repairs and maintenance Our annual satisfaction survey shows that 88% of tenants were very satisfied or fairly satisfied with the way in which we dealt with repairs, up 1% from 2007/08.

Satisfaction with the services provided by CKH Our annual satisfaction survey shows that 93% of tenants were very satisfied or satisfied with the services provided by CKH, up 3% on 2007/08.

Tenants’ satisfaction that their views are being taken into account Our annual satisfaction survey shows that 72% of our general needs tenants were very satisfied or fairly satisfied that their views were being taken into account by CKH, an improvement of 5% on 2007/08. Of the remainder, 20% had either no opinion or were neither satisfied or dissatisfied.

% Social housing tenants satisfied with the quality of their newly built homes In March, 14 surveys were completed, one was very satisfied and the remainder (13) were satisfied with the quality of their newly built property.

% SO satisfaction with overall service Year-to-date survey results (20 questionnaires) show 86% of shared owners (6 out of 7 respondents) were satisfied with the overall service provided on our shared ownership schemes.

% of SO purchases satisfied with sales process Year-to-date survey results (20 questionnaires) show 86% of shared owners (6 out of 7 respondents) were satisfied with the overall sales process on our shared ownership schemes.