Leaflets
Tenants' handbook
Lifeline publications
Service standards
Newsletters
 
Welcome
Publications

  • A charter for housing association applicants and residents
  • A guide to sheltered housing
  • A leaflet for shop tenants
  • A simple guide to paying your rent leaflet
  • Aids and adaptations
  • Asbestos
  • Assured shorthold tenancy agreement
  • Assured non shorthold tenancy agreement
  • Caring for your home
  • Credit Union
  • Customer feedback (including making a complaint)
  • Damp and mould
  • Do you have money worries?
  • Feedback form
  • Floating support
  • Helping you with your money matters
  • House Exchange
  • House Exchange flyer
  • How do I buy a new build homebuy home?
  • If you won't pay your rent someone else will - flyer
  • Keeping and eye on your streets
  • Laminate and wood flooring
  • Lifeline
  • Money matters
  • Planned maintenance
  • Privacy guidelines
  • Protecting vulnerable adults
  • Repairs' handbook
  • Repairs' service
  • Star tenant transfer scheme
  • The keys to involvement
  • The role of a scheme manager
  • Translation sheet
  • Your guide to going green
  • Your guide to new build homebuy
  • Your guide to staircasing
  • Useful addresses and contact numbers
  • What to do in an emergency
  • Worried about paying your annual service charge?

    Anti-social behaviour:

  • Advice and information for new tenants
  • Anti-social behaviour neighbour nuisance
  • Anti-social behaviour summary
  • Ball games
  • Be a good neighbour
  • Demotion of tenancy - how will it affect you?
  • Give respect get respect
  • Keeping incident diary sheets
  • Sound advice
  • Stamping out anti-social behaviour
  • Statement for dealing with anti-social behaviour
  • Supporting witnesses
    • Press
    Chartermark and W3C logos